12 February 2019: 9.00 – 9.45 am GMT :

     Key takeaways:

  • Best practice in client relationship management.
  • Overview of the relationship management technology market.
  • Top 10 to avoid contract losses.

Target Audience:  all APS member levels


9:00 Welcome from Ben Turner, Co-CEO, APS
9:05 Stopping contract losses by building and sustaining effective client relationships….: James Ward, Managing Director, Client Share
9:30 Q&A
9:45 Close

Session Overview:
CEB research tells us there are more people than ever involved in your buying cycle on both sides. And, despite all of the tools available to suppliers, poor client relationship are still a key reason why businesses lose existing contracts or fail to grow P&Ls. As companies invest time and effort in tools to grow their community, they often fail to recognise if they are doing this effectively or just making up the numbers. James argues too many companies in b2b fail to measure what matters and in doing so put existing accounts at risk.

Key takeaways:

  • Best practice in client relationship management
  • Overview of the relationship management technology market
  • Top 10 to avoid contract losses

About the presenter: James Ward, Managing Director, Client Share

James’ background is steeped in B2B buyer-supplier relationships.  He launched Client Share realising that buyer-supplier relationships simply weren’t good enough in today’s digital economy and this is his passion – not what you sell, but how you manage a relationship. Previously he was at Xerox Corp. leading the Financial & Professional services sector and has a wealth of experience and knowledge of b2b sales and account management.

Other Technical Details:

– We will be using GoToWebinar.
– You can join our session by using a Mac, PC or a mobile device.

Please note that if you are not a member of Association of Professional Sales and book a ticket, our members will take priority and, in event of reaching full capacity, you may be contacted closer to the event to cancel your booking. To ensure you are able to attend all events, join the APS.

The APS are committed to ensure we are fully compliant with GDPR regulation changes.  As a member of the APS, we provide options of segmenting the communication you receive into the topics which you are most interested in, to safeguard that the content we provide to you is useful and interesting. You can access your personal preferences upon registration, or opt-out of these member benefits, should you choose.

James Ward
Managing Director, Client Share